The whole reverse is your personnel Liibide (sorry I didn’t get the spelling of his name). I hesitate to phone him a Client Service Rep. He did help me with a few issues I'd on my outgoing flight but essentially was of no help by any means with my return flight.
Fantastic Morning, I had been pondering What exactly are the necessities necessary every time a consumer travels having a small. Thanks for almost any facts regarding this make any difference.
I've flown your airline 2 occasions in the final 12 months and experienced just one male that actually works for me to fly past week on a non cease flight you fellas can’t even get a non quit flight by the due date.
I even experimented with calling on the telephone and received nowhere; all I could listen to is usually a recurrent concept and when I ask for to talk to purchaser relations, I might get hold up on.
My situation was a bag that was overweight. One particular woman saved saying I could only just take 50 lbs, even though I instructed her I was satisfied to pay overage expenditures. This other girl wasn't too helpful. Even so, Nina Kong went actually from her method to help me… contacting for information, hunting issues up…she even helped me go the bag to a safe area even though I went by way of it to find out if I could rearrange and pull some weight out.
I also want to comment on the wonderful service AA delivers on the handicapped. I'm eighty four yrs previous and now need wheelchair assistance to acquire all over inside the airports. I used to be shocked and delighted for the help I gained, and in addition in the attitudes from the people that assisted me Together with the wheelchair assist, and also the motorists of your handicap carts in Charlotte airport. They were being all so helpful and really helpful also.
Please inform me how This may be resolved. I do enter the right precheck selection within the reservation kind and The shopper service agent has also Check out it. This does not use good relations which has a purchaser who flies eight to ten instances a calendar year.
Wanda also purchased a wheelchair for me as one had NOT been ordered Regardless that I had requested one Once i obtained my ticket.
Worst Airline at any time?!?! Lost my baggage in Charlotte NC, February six soon after offering it (along with my spouse’s) to 2 attendants at the baggage belt for returning passengers. Hers came in on our flight, mine did not. Now eleven days later on and following obtaining passed through telephone hell and several quite non caring people today, I have experienced no Call from anyone. The common answer is “we are still endeavoring to locate your baggageâ€. Their questionnaire and all types have already been sent to Baggage Declare Section but not a soul really appears to be interested in executing anything at all to alleviate their problems.
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I just planned to say “thanks†for our enjoyable knowledge with American Airlines on our recent Las Vegas trip! Anything went easily and promptly.
Consumers who want to go with or complain to American Airlines can Call the corporate Business office at:
American Airways has the worst consumer service of all airlines I've Utilized in my 63 decades. My spouse’s anniversary earrings were being stolen out of her suitcase on June twenty, 2013 and Customer service has REFUSED to Speak to us back immediately after reporting the thief the working day it took place.
I identified as am. air on three/twenty five/sixteen to talk to if with a return inter-countrywide flight if I could invest the night time on the plane alter metropolis, (where we 1st enter the United states of america before going on to accomplish the flight property), to relaxation, and decide on the battle up the next day Using the very same ticket to fly residence. I’ve accomplished this prior to coming household from Europe with out a dilemma. I also outlined that I was paying for the tickets with my visa factors.